Terms And Conditions

Welcome to Expert Customer Care 24x7! By engaging our services, you agree to the following terms and conditions that govern the provision of television troubleshooting, repair, and maintenance services.

1. Service Description:

Expert Customer Care 24x7 offers comprehensive services for diagnosing faults, repairing, and maintaining televisions of various brands. Our team of experienced technicians is dedicated to providing quality service at your location.

2. Service Scope:

Specialization in multi-brand audiovisual equipment. Diagnosis, repair, and maintenance of televisions are our primary services. On-site repairs are conducted, unless otherwise specified by the customer. Services are rendered based on customer requests and the outcomes of our diagnosis.

3. Service Charges and Payments:

Service charges are determined by the requested service and the complexity of repairs required. A detailed quotation is provided after the diagnosis, and additional costs may apply for parts replacement. Payment is due upon completion of the service, either in cash or through specified payment methods.

4. Warranty:

All repairs are covered by a [X months/years] warranty on replaced parts and labor, unless stated otherwise. Warranty does not extend to issues arising from misuse or external factors.

5. Customer Responsibility:

Accurate information regarding the television's model, issue, and history must be provided. Cooperation with our technicians during the service appointment is necessary for efficient service delivery.

6. Cancellation and Rescheduling:

Customers are required to communicate cancellations or rescheduling of appointments [24X7] in advance. Failure to comply may result in a cancellation fee.

7. Liability:

Expert Customer Care 24x7 is not liable for pre-existing issues or damages unrelated to the service provided. While precautions are taken during repairs, unforeseen damages are not our responsibility.

8. Confidentiality:

Information shared during service appointments remains confidential and is not disclosed without consent.

9. Governing Law:

These terms and conditions are governed by the laws of Indian Government.

10. Amendments:

Expert Customer Care 24x7 reserves the right to update or modify these terms and conditions as necessary. By availing our services, you acknowledge and agree to comply with these terms and conditions.